Returns, Exchanges & Complaints

We want you to feel completely confident when you shop with Hang Ten. If something doesn't fit, we're happy to help you with a smooth return.

Exchanges

Need a different size or colour?

To make an exchange, return the item you don't want to keep and then place a new order in the webshop. That's the fastest and safest way to get the right product.

Returns

You have 30 days to return your order from the day you received it.

For a return to be approved, the product must be:

• Unused
• In original condition
• With all tags still attached

Returns within Sweden

• Register your return according to the instructions included with your order.
• Drop off the parcel at your pickup point.
• A return fee of 49 SEK is deducted from the refund.

International returns

For returns outside Sweden, the customer is responsible for the return shipping.

Uncollected parcels

You have 14 days to collect your parcel from the pickup point. If the parcel isn't collected, it is returned to us, and a fee of 149 SEK for return shipping and handling is deducted from the refund.

Warranty & complaints

Any warranty or complaint matters must be reported by email to info@hangten.se before returning the item. In some cases a photo is enough, so please wait to send the item back until we have agreed on how to handle the matter. We follow the Swedish Consumer Sales Act and the recommendations of the National Board for Consumer Disputes (ARN) in the event of a dispute. Read more at www.konsumentverket.se.

Refunds

Once we have received and approved your return, the amount is refunded to the same payment method used for the purchase. The refund is normally made within a few business days after the return has been processed.

If you have questions about your item or your purchase, email us at info@hangten.se — please include your order number in the subject line so we can help you faster.